This book is designed for a hospitality property owners/managers who do not have the benefit of a ready-made organizational structure, branding & marketing. Have you ever asked yourself any of the questions?“ How can I get more guests?” “How can I encourage my guests to return ...This book is designed for a hospitality property owners/managers who do not have the benefit of a ready-made organizational structure, branding & marketing. Have you ever asked yourself any of the questions?“ How can I get more guests?” “How can I encourage my guests to return?” “How can I organize my business so I don’t have to be there 24/7?” “How can I find & keep the right employees?” “How can I market so I reach my target clientele?” “How does my property compare to my competition? This book will give you the resources to help you clear common hurdles many hospitality property owners & managers face.
What type of owner/manager you are: A business opportunist, a supervisor or a skilled worker. - How to set a plan to achieve your goals. - Why you need & how to create a hospitality property strategy.
How to improve your chain of service. - Marketing strategies that work. - The importance of social media & how to benefit.
How to WOW your guests.